FAQs

How do I know if the product fits? 

We often get this question on Maven Material. When shopping online, it's best to know your measurements. Sizes vary depending on the brand or country (e.g. European sizes vs American sizes). We recommend you take a measuring tape and take note of your bust, waist, hips and inseam. 

For your convenience, we have a sizing guide that will help you determine how to convert your size. Note that US sizes are generally larger than European or Asian sizes. For example, an ‘M’ in the US is usually a European ‘L’. 

Here at Maven Material, we aim to offer clothing with clear sizing information that will fit our customers seamlessly. Still, do check the material and cut of clothing items you intend to purchase. If it is tight fitting, you would be safer to buy one size larger (for example, if you usually wear an ‘M’, buy an ‘L’). 
 

How long will it take me to get my order? 

Estimated delivery dates are provided at check out and are not guaranteed. When available, you will be provided with tracking information. 


How can I check the status of my order?
 

Click on the link to 'My Account' in the upper left corner of the page.

 
How can I pay for my order? 

Maven Material currently accepts Paypal, Visa, MasterCard, Discover, and American Express. We do not ship COD. 


How can I ship my order? 

When checking out, you can select the shipping carrier available for your purchase. We will select the carrier to provide you with the best value and service based on your location. 

 
Can you ship internationally or process international credit cards?   

Sorry, we do not currently offer international shipping and are unable to accept credit cards from outside of the United States. 

 What is your return/exchange policy?   

U.S. Customers: You have 2 options when returning:

1. Refund: Receive a refund back to your original payment method. Returns must be received within 60 days from the day your order shipped to be eligible for a refund. But, there is another alternative:

2. Exchange*: Love it, but need a different size, color, or pattern? No problem! Exchange requests must be received within 60 days of the original shipment date. Exchanges are always free!

Our US Returns & Exchanges Policy

The following policy applies to domestic orders only.

Read International Returns Info »

Eligibility Window:

To qualify for a return or exchange, items must be received back to our Fulfillment Center within 90 days of your original order shipment date (as printed on your packing slip).

Please note, creating an exchange on our site or by contacting Customer Care does not guarantee that an exchange will be possible at the time we process your return.  Inventory is not held for exchanges and may sell out before we are able to process your request. More questions on exchanges? Email us at customerservice@mavenmaterial.com. 

Items Not Eligible for Refund:

  1. Items marked as final sale.
  2. Free gifts or promotional items with retail value.
  3. Returns received in damaged/worn condition.
  4. Returns received after 60 days of the original order shipment date.
  5. Shipping charges, except in cases where we have made a shipping error.

Packaging Requirements:

  1. Shoes: Must be returned with original shoebox. Please place it inside a larger packing box. Shoes returned with postage stickers on the original shoebox are non-refundable and will receive no refund or store credit.
  2. Non-Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

International Returns Policy

International Returns Eligibility Window: To qualify for a refund, items must be received back to our Fulfillment Center within 60 days of your original order shipment date (as printed on your packing slip). For store credit, items must be received back within 90 days.

What if there was something wrong with my order?
Contact us right away so we can make things right! Reach us at customerservice@mavenmaterial.com.